Our Companyis looking for a CSR. This position is in Youngsville/Franklington area.
Responsiblities Include
Here are some responsibilities of a CSR:
- Answering questions: CSRs answer customer inquiries by phone, email, or chat. They may also process orders or provide product recommendations.
- Resolving issues: CSRs troubleshoot problems and drive resolutions. They may also assist customers with returns or provide estimated arrival times for shipments.
- Escalating issues: CSRs escalate unresolved issues to relevant internal teams.
- Collecting feedback: CSRs collect customer feedback and document their knowledge as solution articles.
- Maintaining records: CSRs maintain accurate records of customer interactions.
- Following up: CSRs follow up with customers to check that they are still satisfied with their purchases.
- Providing recommendations: CSRs may let customers know about additional products or services that might benefit them
Some skills that are important for a CSR include:
- Strong communication skills
- Knowledge of the company's products, market, and industry
- Ability to prioritize work and complete tasks on time
- Familiarity with the software used to connect with customer
PLEASE Respone with Resume
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
